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Shipping & Delivery FAQ
How much does shipping cost?
Shipping costs are determined by the total amount of your purchase and the shipping
method you select. See About Shipping Methods for details.
What shipping service does Ten Thousand Villages use?
We ship all items via UPS. We offer UPS Ground, UPS 2nd Day and UPS Overnight services for all merchandise orders. Orders requested to be sent UPS 2nd Day or Overnight must be placed on a weekday by Noon EST in order to go out the same day. Overnight and 2nd Day orders placed on the weekend will not be shipped until Monday due to our warehouse being closed on the weekend and UPS does not offer Saturday delivery for these services. Gift Card orders that do not include merchandise are shipped via the United States Postal Service.
Can I ship an order to multiple addresses?
Orders can be shipped to only one address. To ship to multiple addresses, you will need to place a seperate order for each address.
Does Ten Thousand Villages ship items outside the United States?
Although Ten Thousand Villages stores can be found throughout North America, www.tenthousandvillages.com ships packages only to the 48 contiguous United States at this time. Please visit tenthousandvillages.ca for information about purchases in Canada.
When can I expect my package?
Your items will be shipped within two business days after we receive your order. The approximate number of delivery days it take for an order to get to you (after shipping) are the following:
5 days for west coast and south west states
3-4 days for midwest states
1-2 days for east coast states
Our office and warehouse is closed on weekends and holidays.
What happens if my package is lost or stolen?
Ten Thousand Villages is not responsible for replacing lost packages if UPS can verify the package was delivered. We provide an email with a tracking number once the package leaves our facility to insure you are familiar with the approximate delivery date.
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