Shipping & Delivery

General Shipping Information

Your items will typically be shipped within two business days after we receive your order. Shipping times may be longer than typical during promotional and high-demand periods for orders placed with Free Shipping or our Economy shipping option.

Orders can be shipped to only one address. To ship to multiple addresses, you will need to place a separate order for each address.

We only ship to the United States. For purchases in Canada, please visit tenthousandvillages.ca.

Gift Card orders that do not include merchandise are shipped 1st Class via the United States Postal Service.

Our office and warehouse are closed on weekends and the following holidays:

New Year’s Day (January 1)
Martin Luther King Jr Day (third Monday in January)
Good Friday (Friday before Easter)
Memorial Day (last Monday in May)
Independence Day (July 4)
Labor Day (first Monday in September)
Thanksgiving (fourth Thursday in November)
Christmas Day (December 25)

When New Year’s Day and Christmas Day fall on Sunday, they will be observed on the following Monday. When any of these holidays falls on a Saturday, it will be observed on the previous Friday. In a year when Christmas Day is on Tuesday or Thursday, the office will also be closed Monday or Friday, respectively.


Shipping Options

Free Shipping

From time to time, Ten Thousand Villages offers free shipping on select items. When free shipping is available for an order, Economy (see below) is the method of shipment. Note some items are not eligible for Free Shipping promotions.

Economy

Our value shipping option. Orders are typically shipped from our warehouse using USPS First Class or UPS SurePost. In both methods, packages are delivered by your local US Post Office carrier during their operating times. Order typically arrive in several days, but can take up to two weeks (four weeks for Alaska and Hawaii). Please note Economy orders are not insured.

Estimated Delivery Times

Eastern U.S.: 3-6 business days (3-9 days from order date)
Western U.S.: 3-8 business days (3-11 days from order date)

UPS Ground

Packages are delivered Monday through Friday. There are no deliveries on Saturday. Costs vary depending upon shipment weight. Use the shipping calculator in the shopping basket to see cost estimates for this and all our other shipping services.

Estimated Delivery Times

Eastern U.S.: 1-2 business days (1-5 days from order date)
Western U.S.: 3-5 business days (3-8 days from order date)

UPS 2nd Day Air

Guaranteed to be delivered within two business days of the shipment date. Costs vary depending on shipment weight. Use the shipping calculator in the shopping basket for exact costs.

Orders must be placed on a weekday by Noon EST in order to go out the same day.

Delivery Time Guarantee

Continental U.S.: 2 business days from day shipped (3 business days from order date)

UPS Next Day Air

Guaranteed to be delivered by the next business day. Costs vary depending on shipment weight, use the shipping calculator in the shopping basket for exact costs.

Orders must be placed on a weekday by Noon EST in order to go out the same day.

Delivery Time Guarantee

Continental U.S.: 1 business day from day shipped (2 business days from order date)


Ten Thousand Villages is not responsible for lost packages for which delivery confirmation is provided by the carrier.