Customer Assistance

For questions about your online order email us at ordermgr@tenthousandvillages.com or call us toll-free at (877) 883-8341 between 8 a.m. and 4:30 p.m. EST, Monday through Friday.

For general inquiries, please call (717) 859-8100, between 8 a.m. and 4:30 p.m. EST, Monday through Friday.

If you are a retailer and are interested in establishing a wholesale account with Ten Thousand Villages, please contact us through our wholesale customer page or call Customer Service at (800) 592-7238 between 8 a.m. and 4:30 p.m. EST.

Gift Cards FAQ - You may purchase and redeem Ten Thousand Villages gift cards at any Ten Thousand Villages store and online.

eCards - eCards are available for purchase online only. They may not be redeemed in stores.

Gift Wrap Options - Select your gift wrap style on the Gift Services page during checkout. Certain oversize items do not qualify for gift wrap.

Ordering and Payments FAQ - When you submit your order, we will confirm your account and reserve the funds necessary to complete the purchase. However, we will not charge your credit card for your purchase until we have shipped your order.

Shipping / Delivery FAQ - Shipping costs are determined by the total amount of your purchase and the shipping method you select.

Returns / Exchanges Policy - If you are not completely satisfied with your Ten Thousand Villages purchase or gift, you may return it for a full refund or exchange.

Account Information FAQ - Creating an account enables you to check your order status online and to quickly complete the checkout process during your next visit.

Privacy and Security Policy - We respect your privacy. Our comprehensive privacy policy explains what we do with the information you provide, how we use that information to your benefit, and how you can contact us about privacy issues.

Product Safety Commitment - Every day we actively work to make certain that all of our products remain safe for your enjoyment.