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All orders placed through our website are shipped from our warehouse in Ephrata, Pennsylvania. We currently only ship to addresses in the United States. For the most up-to-date shipping estimate, please add items to your cart and enter your zipcode into the shopping cart shipping estimator. Shipping costs and times will fluctuate based on what is being purchased, where it is being shipped, any current shipping promotions, high-demand and volume changes, and weather conditions affecting carriers. Orders can be shipped to only one address. To ship to multiple addresses, you will need to place a separate order for each address. Ten Thousand Villages is not responsible for lost or stolen packages.

If you suspect theft, please file a complaint with your local police department.

For orders over $50, Ten Thousand Villages offers free standard shipping to all customers. It is only valid for continental US customers. Please be aware that some items cannot be shipped for free. If expedited shipping is required, this will cost money and will not be included in free shipping. Ten Thousand Villages is not responsible for lost packages for which a delivery confirmation has been provided by the carrier. If this occurs, you should contact the carrier directly.

*Eligible returns must be received within 60 days of purchase and must be in original condition. If your item was purchased at a Ten Thousand Villages store, please contact them directly about their individual store return and refund policies. For items purchased through our website, you can send it back here:

Ten Thousand Villages
Attn: Returns Team
221 Forney Drive
Ephrata, PA 17522

Make sure to include:

• Your order number, packing slip, or receipt
• Your contact information: name, address, phone number, and email

Purchases: For items returned to the same store they were purchased from, or for ecommerce orders returned to our warehouse, we will issue a credit to your original form of payment for the original transaction, including the cost of the item with tax. Shipping fees are non-refundable. Gifts: Credit will be given as a Ten Thousand Villages gift card for the current price of the item.

You can check the balance on your physical Gift Card and E-Gift Card on the checkout page.

When making an online purchase with a gift card, you will need to enter credit card information, even if the entire purchase will be debited from your gift card. If there are sufficient funds on your gift card, your credit card will not be charged. Purchases will be deducted from each card's balance until the value reaches zero dollars.

You may redeem your gift card online or in any Ten Thousand Villages store. Scratch off label to reveal PIN code. Gift cards purchased in stores may also be used to make purchases online. Not all stores selling Ten Thousand Villages products participate in redeeming Ten Thousand Villages gift cards. If you have a question about a particular store, please contact them directly.

If you have a problem with your order, please contact us so we can help.

Occasionally, Ten Thousand Villages offers discounts and promotions as an advantage to our customers. These offers do not affect the fair price our artisans are paid for their crafts. Artisans have already been paid in full.

Only one promotion can be applied to each order.

You can edit your email subscriptions with us here.

We support the artisan community by strengthening your ability to create jobs through your skills and traditions. To serve customers and sustain this work, we look for new designs produced at quantities that can meet demand and support growth.

If you are a fair trade organization committed to investing in your community, and you are working to scale your business, we invite you to share your information with us. Please submit the FORM once. Because we receive many inquiries, we are not able to respond to every submission.