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Very nice bag
I really like this bag but the strap is kind of flimsy and I fear it won’t last long.
The bag itself is made well and it’s very attractive.
Hi there! Thank you for your purchase and for supporting fair trade! We’re sorry to hear the strap seems flimsy on your new Crochet Jute Shoulder Bag. Please let us know right away if anything happens to it so we can either issue you a refund or send you a replacement. You can reach out to us through our Live Website Chat or by sending an email to support@tenthousandvillages.com.
Bag is a lot bigger than what it looks like in the picture. But it’s a nice bag if you need something on the bigger side
Hi Brittany! We're glad to hear that you find our Crochet Jute Shoulder Bag with Leather Strap cute, though we apologize for any confusion regarding the size. The bag should measure about 12'W x 13'H (with a 38'L leather strap) as listed on the product page. If it is larger than that, please let us know so we can be aware of any issues with consistency. You can message us through our Live Website Chat or by sending an email to support@tenthousandvillages.com.
If you’d like to send the bag back to us, we can certainly issue a refund. Please make sure that we receive it within 60 days of purchase to the below address. Include your order number, packing slip, or receipt, and also your contact information (name, address, phone number, and email).
Ten Thousand Villages
Attn: Returns Team
221 Forney Drive
Ephrata, PA 17522