Return & Exchange
If you are not completely satisfied with your Ten Thousand Villages purchase or gift, please return the package within 60 days to the address below or any Ten Thousand Villages store.
Use the shipping carrier most convenient for you, and send the package to the following address:
Ten Thousand Villages
221 Forney Drive
Ephrata, PA 17522
Upon receipt of your return, we will issue a credit to your card used for the original transaction, for the cost of the item including taxes. If the item was a gift, or a purchase receipt is not available, credit will be given as a Ten Thousand Villages gift card. Shipping fees are non-refundable.
If your item arrives damaged, we will work with you to replace it as quickly as possible. Email Customer Assistance at firstname.lastname@example.org or call 877-883-8341. Please reference the six-digit order number found at the top of the order confirmation email.
If you have any questions about our return, exchange, or damage policies, please contact Ten Thousand Villages E-commerce Customer Assistance here or call 877-883-8341 between 8:00am and 4:30pm Eastern Standard Time (if no one is available, please leave a message with your name, order reference number, and your phone number and we will call back as soon as possible).