Shipping & Delivery

General Shipping Information

Your items will be shipped within two business days after we receive your order.

Orders can be shipped to only one address. To ship to multiple addresses, you will need to place a separate order for each address.

We only ship to the United States. For purchases in Canada, visit tenthousandvillages.ca.

Gift Card orders that do not include merchandise are shipped 1st Class via the United States Postal Service.

Free Shipping
When Ten Thousand Villages runs Free Shipping promotions, UPS Surepost (see below) is the method of shipment.

Our office and warehouse are closed on weekends and the following holidays:

New Year’s Day (January 1)
Martin Luther King Jr Day (third Monday in January)
Good Friday (Friday before Easter)
Memorial Day (last Monday in May)
Independence Day (July 4)
Labor Day (first Monday in September)
Thanksgiving (fourth Thursday in November)
Christmas Day (December 25)

When New Year’s Day and Christmas Day fall on Sunday, they will be observed on the following Monday. When any of these holidays falls on a Saturday, it will be observed on the previous Friday. In a year when Christmas Day is on Tuesday or Thursday, the office will also be closed Monday or Friday, respectively.


Shipping Options

UPS SurePost

(P.O. Boxes, and Military APO/FPO destinations)
Our value-priced shipping option. SurePost packages are picked up from our warehouse by UPS and delivered directly to your local US postal office for final delivery by your local carrier. Orders are delivered Monday through Saturday. Please note that this shipping method will add 1 or 2 days to the delivery time. If you are working to a deadline or need your order more quickly, please select a shipping option that is better suited to your needs from the options below.

If you live in Alaska or Hawaii, we recommend that you do not chose SurePost unless you are okay with waiting up to 4 weeks for delivery

Please Note — If you reside in a location where there is no US Postal Service delivery, please select UPS Ground. Also, SurePost is not recommended for high-dollar items, as there is no insurance available for end to end delivery.

Estimated Delivery Times

East Coast: 3-5 business days (5-7 days from order date)
West Coast: 5-7 business days (7-9 days from order date)

UPS Ground

Packages are delivered Monday through Friday. There are no deliveries on Saturday. Costs vary depending upon shipment weight. Use the shipping calculator in the shopping basket to see cost estimates for this and all our other shipping services.

Estimated Delivery Times

East Coast: 1-2 business days (3-5 days from order date)
West Coast: 3-5 business days (5-7 days from order date)

UPS 2nd Day Air

Guaranteed to be delivered within two business days of the shipment date. Costs vary depending on shipment weight. Use the shipping calculator in the shopping basket for exact costs.

Orders must be placed on a weekday by Noon EST in order to go out the same day.

Delivery Time Guarantee

Continental US: 2 business days from day shipped (3 business days from order date)

UPS Next Day Air

Guaranteed to be delivered by the next business day. Costs vary depending on shipment weight, use the shipping calculator in the shopping basket for exact costs.

Orders must be placed on a weekday by Noon EST in order to go out the same day.

Delivery Time Guarantee

Continental US: 1 business day from day shipped (2 business days from order date)


Ten Thousand Villages is not responsible for replacing lost packages if UPS can verify the package was delivered. We provide an email with a tracking number once the package leaves our facility so that you are aware of the approximate delivery date.