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I have not received my compass yet
Hi Tim, great news – we have tracking for your order and will send that to the email address you provided at checkout. Thank you for supporting Ten Thousand Villages and fair trade through your purchase!
I was so excited for these and to give them to my kids who are quite the adventurers. However the clasp mechanism is cheap and broken, so the compasses can't close, and remain popped open. One of the arrows also was stuck and not able to point north when it arrived...which is the whole point of a compass. I will be contacting customer service because of how disappointed I am.
Hi Carolan! We are incredibly sorry to hear about the shape the two Voyager's Pocket Compasses you ordered arrived in. The clasp should work and the arrow should obviously not be stuck. We’d be happy to send you replacements that are in pristine condition or issue you a full refund for them. We just reached out via email so we can resolve the issue. If you don’t see it, please send us an email to support@tenthousandvillages.com. Thanks for letting us know and talk soon!