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We currently only ship to addresses in the United States and do not ship to P.O boxes. For the most up-to-date shipping estimate, please add items to your cart and enter your zip code into the shopping cart shipping estimator. Shipping costs and times will fluctuate based on what is being purchased, where it is being shipped, any current shipping promotions, high-demand and volume changes, and weather conditions affecting carriers. Orders can be shipped to only one address. To ship to multiple addresses, you will need to place a separate order for each address. Ten Thousand Villages is not responsible for lost or stolen packages.

If you suspect theft, please file a complaint with your local police department.

For orders over $50, Ten Thousand Villages offers free standard shipping to all customers. It is only valid for continental US customers. Please be aware that some items cannot be shipped for free. If expedited shipping is required, this will cost money and will not be included in free shipping. Ten Thousand Villages is not responsible for lost packages for which a delivery confirmation has been provided by the carrier. If this occurs, you should contact the carrier directly.

*Eligible returns must be received within 60 days of purchase and must be in their original condition. If your item was purchased at a Ten Thousand Villages store, please contact them directly about their individual store return and refund policies.

For items purchased through www.tenthousandvillages.com, please send us your order number, the item(s) being returned, and the quantity of each item to support@tenthousandvillages.com. Once we receive this information, we will provide the required Return Authorization Number and shipping instructions. We will reply within 1-2 business days with this information.

Note: To ensure you receive our emails, please add support@tenthousandvillages.com to your contacts or safe sender list.

For purchases from the www.tenthousandvillages.com
website, we will issue a credit to your original form of payment for the
original transaction, including the cost of the item with tax. Shipping fees
are non-refundable. Gifts: Credit will be given as a Ten Thousand Villages gift card for the current price of the item.

 Note: Items purchased in-store should be returned to that store location. 

You can check the balance on the check gift card balance page

When making an online purchase with a gift card, please enter your gift card number at checkout. Purchases will be deducted from each card's balance until the value reaches zero dollars. If the gift card does not cover the entire total, then it will ask for you to enter credit card info to complete the purchase.

You may redeem your gift card online at checkout. If you have a question about redeeming, please contact customer service.

If you have a problem with your order, please contact us so we can help.

Once you click the “Pay Now” button and your payment processes, the Warehouse Team immediately begins fulfilling your order. While we're proud of our speed and efficiency, unfortunately that means that we're unable to update or edit the shipping address on the order. However, we're always here to help you on any returns or exchanges you may require.”

Occasionally, Ten Thousand Villages offers discounts and promotions as an advantage to our customers. These offers do not affect the fair price our artisans are paid for their crafts. Artisans have already been paid in full.

Only one promotion can be applied to each order.

You can edit your email subscriptions with us here.

We support the artisan community by strengthening your ability to create jobs through your skills and traditions. To serve customers and sustain this work, we look for new designs produced at quantities that can meet demand and support growth.

If you are a fair trade organization committed to investing in your community, and you are working to scale your business, we invite you to share your information with us. Please submit the FORM once. Because we receive many inquiries, we are not able to respond to every submission.