







I love your earth tones and the mug shape, but especially am happy to support such a worthwhile company!
I purchased two of these mugs in the store, which I love. I ordered more on line, but the color is not the same😢
Hi Kenna! We are very appreciative of your ongoing support of fair trade. We’re sorry to hear that the Terracotta Mugs you ordered online weren’t what you expected. Please keep your eyes open for an email from us as we will be reaching out to learn more about the specific mugs you received with your order and see if they are in line with our product quality standards. If not, we’d be happy to send you new mugs or issue a refund. Talk soon!
The cup is beautiful but not user friendly. It is heavy and awkward lifting. Unclear if dishwasher and microwavable safe.
Hi Gerald! We’re sorry to hear that the weight of the Terracotta Mug isn’t to your liking. The good news is that it is both dishwasher and microwave safe. If it's unused and you’d like to receive a refund, we would be happy to issue you one as long as we receive the mug back in its original condition within 60 days of purchase to the address below. You may ship your return back through any carrier of your choosing. Please include your order number, packing slip, or receipt, and also your contact information (name, address, phone number, and email) in the package. If you have any questions, please feel free to message us through our Live Website Chat or email us at support@tenthousandvillages.com.
Ten Thousand Villages
Attn: Returns Team
221 Forney Drive
Ephrata, PA 17522
It's really well made!
I've ordered mugs from Ten Thousand Villages for years for Christmas gifts, after receiving a set from Nepal for my wedding. Unfortunately, Ten Thousand Villages no longer carries them, but they look and feel like they belong in a fine art museum. This mug is also striking as a work of art. This year I ordered mugs from Vietnam from Ten Thousand Villages: they are fine but they are not art and don't feel special enough to be a stand alone Christmas gift. This one does. If you are wavering, go with this mug made in Nepal. I wish there were more mugs, dishes, etc. from Nepalese artisans available!
These mugs are both beautiful and practical. So glad I got two of them.
Terracotta Mug
I just ordered another one!