*Eligible returns must be received within 60 days of purchase and must be in original condition. If your item was purchased at a Ten Thousand Villages store, please contact them directly about their individual store return and refund policies. For items purchased through our website, you can send it back here:

Ten Thousand Villages
Attn: Returns Team
221 Forney Drive
Ephrata, PA 17522

Make sure to include:

• Your order number, packing slip, or receipt
• Your contact information: name, address, phone number, and email

Purchases: For items returned to the same store they were purchased from, or for ecommerce orders returned to our warehouse, we will issue a credit to your original form of payment for the original transaction, including the cost of the item with tax. Shipping fees are non-refundable. Gifts: Credit will be given as a Ten Thousand Villages gift card for the current price of the item.

We’ll work with you to replace it as quickly as possible! Please send us a picture of the damaged item(s), along with your order number to: support@tenthousandvillages.com

We’re happy to answer any questions or concerns you have about our return, exchange, or damage policies. The best way to reach Ten Thousand Villages is by phone at 877-883-8341 between 9:00am and 5:00pm Eastern Time, Monday-Friday, or by email at support@tenthousandvillages.com. If no one is available, please leave a message with your name, order number, and your phone number and we will call you back as soon as possible!