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*Eligible returns must be received within 60 days of purchase and must be in original condition. If your item was purchased at a Ten Thousand Villages store, please contact them directly about their individual store return and refund policies. For items purchased through our website, you can send it back here:

Ten Thousand Villages
Attn: Returns Team
221 Forney Drive
Ephrata, PA 17522

Make sure to include:

  • Your order number, packing slip, or receipt
  • Your contact information: name, address, phone number, and email

Purchases: For items returned to the same store they were purchased from, or for ecommerce orders returned to our warehouse, we will issue a credit to your original form of payment for the original transaction, including the cost of the item with tax. Shipping fees are non-refundable. Gifts: Credit will be given as a Ten Thousand Villages gift card for the current price of the item.

We’ll work with you to replace it as quickly as possible! Please send us a picture of the damaged item(s), along with your order number to:

We’re happy to answer any questions or concerns you have about our return, exchange, or damage policies. The best way to reach Ten Thousand Villages is by phone at 877-883-8341 between 9:00am and 5:00pm Eastern Time, Monday-Friday, or by email at If no one is available, please leave a message with your name, order number, and your phone number and we will call you back as soon as possible!