RETURNS
*Eligible returns must be received within 60 days of purchase and
must be in original condition. If your item was purchased at a Ten
Thousand Villages store, please contact them directly about their
individual store return and refund policies. For items purchased through
our website, you can send it back here:
Ten Thousand Villages
Attn: Returns Team
221 Forney Drive
Ephrata, PA 17522
Make sure to include:
- Your order number, packing slip, or receipt
- Your contact information: name, address, phone number, and email
Purchases: For items returned to the same store they were purchased
from, or for ecommerce orders returned to our warehouse, we will issue a credit to your original form of payment for the original transaction,
including the cost of the item with tax. Shipping fees are non-refundable. Gifts: Credit will be given as a Ten Thousand Villages gift card for the current price of the item.
We’ll work with you to replace it as quickly as possible! Please send
us a picture of the damaged item(s), along with your order number to:
support@tenthousandvillages.com
We’re happy to answer any questions or concerns you have about our
return, exchange, or damage policies. The best way to reach Ten Thousand
Villages is by phone at 877-883-8341 or by email at support@tenthousandvillages.com. If no one is available, please leave a
message with your name, order number, and your phone number and we will call you back as soon as possible!
