All orders placed through our website are shipped from our warehouse in Ephrata, Pennsylvania. We currently only ship to addresses in the United States. For the most up-to-date shipping estimate, please add items to your cart and enter your zipcode into the shopping cart shipping estimator. Shipping costs and times will fluctuate based on what is being purchased, where it is being shipped, any current shipping promotions, high-demand and volume changes, and weather conditions affecting carriers. Orders can be shipped to only one address. To ship to multiple addresses, you will need to place a separate order for each address. Ten Thousand Villages is not responsible for lost or stolen packages.
If you suspect theft, please file a complaint with your local police department.
For orders over $50, Ten Thousand Villages offers free standard shipping to all customers. It is only valid for continental US customers. Please be aware that some items cannot be shipped for free. If expedited shipping is required, this will cost money and will not be included in free shipping. Ten Thousand Villages is not responsible for lost packages for which a delivery confirmation has been provided by the carrier. If this occurs, you should contact the carrier directly.
Check your email for your tracking details, including the tracking number and carrier so that you can track your shipment. Having trouble tracking your order?Contact us!