Return & Exchange
Returns & Exchanges
We want you to feel confident in your purchase! Our Customer Service team is eager to answer your questions; you can call or email: 877-883-8341 or firstname.lastname@example.org.
Need to return your Ten Thousand Villages purchase or gift?
All returns must be received within 60 days of purchase. You can send it back here:
Ten Thousand Villages
Attn: Returns Team
221 Forney Drive
Ephrata, PA 17522
Make sure to include:
- Your contact information: name, address, phone number, and email
- The purchase/gift receipt or packing slip
How you’ll receive your refund:
Purchases: For items returned to the same store they were purchased from, or for ecommerce orders returned to our warehouse, we will issue a credit to your original form of payment for the original transaction, including the cost of the item with tax. Shipping fees are non-refundable.
Gifts: Credit will be given as a Ten Thousand Villages gift card for the current price of the item.
Can’t find your purchase or gift receipt?
Please note that if you are returning an item to a store other than where it was purchased, or if you bought it in store and want to ship to our warehouse, credit will be given as a Ten Thousand Villages gift card for the current price of the item. Shipping fees are non-refundable.
*If the item is damaged in return transit back to our warehouse, a refund will not be issued.
What if your item arrives to you damaged?
We’ll work with you to replace it as quickly as possible!
Please send us a picture of the damaged item(s), along with your order number to: email@example.com
If return parameters listed above are not adhered to or you attempt to return an item that is not eligible for return, we will not be able to issue you a refund or a credit.
What if you bought my item on Amazon?
* All returns and credits must be initiated through the Amazon portal.
We’re happy to answer any questions or concerns you have about our return, exchange, or damage policies. The best way to reach Ten Thousand Villages here: 877-883-8341 between 8:00am and 5:00pm Eastern Time, Monday-Friday.
If no one is available, please leave a message with your name, order number, and your phone number and we will call you back as soon as possible!